Last Updated: 05/11/2024

At Shisha.lk, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your order, our return policy will guide you through the process.

1. Eligibility for Returns

  • Items must be returned within [insert number of days] days of receipt.
  • Items must be unused, in their original condition, and in the original packaging, including all tags and accessories.
  • Certain items, such as [list items if any, e.g., clearance items, personal care products], are non-returnable and non-refundable.

2. Return Process

  1. Request a Return: Contact our customer service team at [insert email or phone number] to initiate the return process. Please provide your order number, a description of the item, and the reason for the return.
  2. Return Authorization: Once your return is approved, we will provide instructions on how and where to send your package.
  3. Shipping Costs:
    • You are responsible for the shipping costs associated with returning an item unless the return is due to an error on our part or a defective product.
    • We recommend using a trackable shipping method to ensure the safe delivery of your return.

3. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will process the refund to your original payment method within [insert number of days, e.g., 7-10 business days].
  • Shipping fees are non-refundable, except in cases where the return is due to our error or a defective product.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [insert email or phone number] for assistance.

5. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us within [insert number of days, e.g., 7 days] of receiving the item. We will arrange for a replacement or a refund at no additional cost to you.

6. Non-Returnable Items

  • The following items cannot be returned or refunded:
    • [List any non-returnable items, e.g., perishable goods, personalized products, etc.]
    • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

7. Contact Us

If you have any questions about our return policy, please reach out to our customer service team:

Email: [email protected]